Reliable Cleaning Service Agreement

Swenson's Cleaning Service offers comprehensive house cleaning services, catering to the North Metro and surrounding cities. We understand your home is your sanctuary, and maintaining its cleanliness is crucial. Our team delivers exceptional cleaning solutions tailored to your specific needs. With a commitment to excellence and a customer-first approach, we ensure your space is spotless, giving you more time to focus on what matters most.

Method of payment:

We accept the following methods of payment: Cash, check and credit card, debit (Visa, MasterCard, American Express, and Discover), Zelle and Venmo.
Our rate is $50 per man-hour. We work in teams of two Professional Housecleaners.

Late cancellations:

Please call our office no later than 24 hours in advance of your cleaning service to cancel. You may reschedule or cancel any appointment 24 hours in advance for FREE. However, there is a $15 fee for cancelling between 2-24 hours before job starts; inside of 2 hours priority the appointment the full booking amount will be charged.

Keep in mind our professional house cleaners are paid based on the scheduled houses we clean daily, last-minute cancellation equals less income for the teams. Frequent cancellations may prompt a price increase, losing your slot on the schedule, or losing your prepared cleaning team.  

Late payment:

Payment is due at the time of the cleaning service. There is a $35 returned check fee regardless of the reason.

Additional charges:

If there is a gap of five or more weeks between cleanings, we reserve the right to impose an additional $35 to $50 fee. This also applies when your home needs extra cleaning after events such as parties and construction work.

Cleaning hours:

Swenson’s Cleaning operates Monday through Friday from 8am to 6 pm.
Saturday service is limited and available upon request.
Cleaning times vary depending on our schedule for the day.

Our office is closed and there will be no cleanings scheduled on the following holidays:

• New Year’s Day
• Martin Luther King Jr. Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day and Friday after Thanksgiving
• Christmas Day

Note: Swenson’s Cleaning does work on many federal holidays. You can expect our arrival if your cleaning date falls on a holiday other than those listed above.

Estimated arrival time:

We cannot guarantee an exact time of arrival. We do our best to honor your request, however, all arrival times are approximate and subject according to our daily cleaning schedule. If your home is the day’s first cleaning, expect us between 8-8:30 am.

Entry to your home or office:

For recurring maid or janitorial cleaning service, we prefer to have a key to your home or office or be able to obtain a key from your building’s reception desk. If you prefer to be present during the cleaning, please remember that we require a four to five-hour window of arrival. For all other cleaning services, we will make arrangements for entry with you based upon our arrival window.

Swenson’s Cleaning Services Pledge

Get to know our 24-hour satisfaction guaranteed policy.

You’ve heard it before – the 100% satisfaction guarantee. So, what does it mean, you ask? It’s simple. Should you have a concern with the cleaning service you have received, we will work with you to make it right.

Simply  reach out to us within 24 hours of your cleaning and provide us with details of what was not cleaned to your expectations. and we’ll resolve the issue at no extra cost.

We will schedule a re-cleaning appointment and we’ll resolve the issue at no extra cost to you on the following business day. Our team will return to your home and address the areas of concern.

*Note: This is not a contract for services but rather an acknowledgment that you have read and understood our policy.