We accept the following methods of payment: Cash, check and credit card, debit (Visa, MasterCard, American Express, and Discover), Zelle and Venmo. Our rate is $50 per man-hour. We work in teams of two Professional Housecleaners.
Please call our office no later than 24 hours in advance of your cleaning service to cancel. You may reschedule or cancel any appointment 24 hours in advance for FREE. However, there is a $15 fee for cancelling between 2-24 hours before job starts; inside of 2 hours priority the appointment the full booking amount will be charged.
Keep in mind our professional house cleaners are paid based on the scheduled houses we clean daily, last-minute cancellation equals less income for the teams. Frequent cancellations may prompt a price increase, losing your slot on the schedule, or losing your prepared cleaning team.
Payment is due at the time of the cleaning service. There is a $35 returned check fee regardless of the reason.
If there is a gap of five or more weeks between cleanings, we reserve the right to impose an additional $35 to $50 fee. This also applies when your home needs extra cleaning after events such as parties and construction work.
Swenson’s Cleaning operates Monday through Friday from 8am to 6 pm. Saturday service is limited and available upon request. Cleaning times vary depending on our schedule for the day.
Our office is closed and there will be no cleanings scheduled on the following holidays:
New Year’s Day
Thanksgiving Day and Friday after Thanksgiving
Note: Swenson’s Cleaning does work on many federal holidays. You can expect our arrival if your cleaning date falls on a holiday other than those listed above.
Estimated arrival time:
We cannot guarantee an exact time of arrival. We do our best to honor your request, however, all arrival times are approximate and subject according to our daily cleaning schedule. If your home is the day’s first cleaning, expect us between 8-8:30 am.
Entry to your home or office:
For recurring maid or janitorial cleaning service, we prefer to have a key to your home or office or be able to obtain a key from your building’s reception desk. If you prefer to be present during the cleaning, please remember that we require a four to five-hour window of arrival. For all other cleaning services, we will make arrangements for entry with you based upon our arrival window.
Swenson’s Cleaning Services Pledge
Get to know our 24-hour satisfaction guaranteed policy.
You’ve heard it before – the 100% satisfaction guarantee. So, what does it mean, you ask? It’s simple. Should you have a concern with the cleaning service you have received, we will work with you to make it right. Simply reach out to us within 24 hours of your cleaning and provide us with details of what was not cleaned to your expectations. and we’ll resolve the issue at no extra cost. We will schedule a re-cleaning appointment and we’ll resolve the issue at no extra cost to you on the following business day. Our team will return to your home and address the areas of concern.
*Note: This is not a contract for services but rather an acknowledgment that you have read and understood our policy.
“Why choose Swenson’s Cleaning Services? Honesty, the attention to minimal details, the fair rates they offer, the staff who are always ready to do a very good cleaning at all the houses we build, those are the main reasons why I keep using Swenson’s Cleaning Services. I made the right choice, and I strongly recommend you to do the same.”
Shawn Shakib • NEW HOME OWNER
“We love the days that Luciana and her crew come to clean the house. She does an amazing job and is very trustworthy. She is flexible in her scheduling and is great to work with! We have used her services for about 5 years.”
JOHN DOE • PROPERTY INVESTOR
“I have used Swenson Cleaning for the past 6 years now and could not be happier with their services. Luciana and her team are professional, responsive and consistent. I noticed that there is never an unfamiliar face which is very important when you are entrusting your home with people. She and her team are always kind and respectful of our home, time and even our pets! She and her team follow direction very well and leave our house immaculate every time. I highly recommend her and her team to anyone and everyone.”
Minoo Hosseini • PROPERTY INVESTOR
“Swenson’s Cleaning Services have been cleaning our falities since 2015 and we could not be happier with the survice they provide. Professional staff, fair rates, and flexible schedule is what keeps us doing business with them to this date. Thank you very much Luciana and all the crew at Swenson’s Clening Services for the excellent job!”